Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

Ticket Orders - Ticket purchases on the store are powered by our ticketing partner Crowdsurge. You will need to contact the Crowdsurge help team via their Support Page
Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
Any product not sold on the webstore
Availability or release dates for product on any other webstore or retail destination
Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Ticket Delivery

Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.

More about Tickets >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Marina and The Diamonds Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Select the category you wish to find out more about:

Back To Questions

Can I buy tickets in the store?

When available you can buy tickets via the store. Except where stated (e.g. eTickets), our ticketing service is powered by our ticketing partner Crowdsurge. This means although all payment transactions will go via our secure payment system as normal, all tickets sold on the store are supplied, delivered and supported by Crowdsurge separately from other items you may purchase.

Once you have completed your purchase in the store you will receive a transaction confirmation email from us. Please note that this alone is not confirmation of your ticket purchase - you will also receive a ticket purchase confirmation email from Crowdsurge. Only once you have received this is your ticket purchase confirmed.

Customer Services
Please note the main store Customer Services team contactable via the Contact Us link beneath this answer will not be able to help you with Ticket issues.
For Customer Service issues to do with your tickets, once your order has been confirmed please contact the Crowdsurge help team via their Support Page with any ticket specific enquiries.

Contact Crowdsurge via their Support Pages >>>